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Frequently Asked Questions

Welcome to our FAQ section! We've compiled answers to some of the most common questions about booking a luxury villa with Coral Dreams Property Management in the Turks & Caicos Islands. If you don't find the answer you're looking for, please don't hesitate to contact us directly!

Booking Your Villa

You can browse our selection of luxury villas on our website. Once you find a villa you’re interested in, you can inquire about availability directly through the villa’s listing page, email us at coraldreamtci@gmail.com or call us at 1 (649) 342.2472. Our reservations team will assist you with dates, pricing, and the booking process.

A booking is confirmed upon receipt of a non-refundable deposit (typically 50% of the total rental amount) and your acceptance of our Terms and Conditions. You will then receive a detailed booking confirmation.

The outstanding balance of your rental fee, along with applicable taxes and the security deposit, is typically due 60 days prior to your arrival date. For bookings made less than 60 days before arrival, the full amount is due upon confirmation.

We accept major credit cards (Visa, MasterCard, American Express) and bank transfers. Please note that credit card payments may be subject to a processing fee.

Unless explicitly stated, quoted rates typically do not include the Turks and Caicos Government Accommodation Tax (currently 12%) and a 10% service charge. These will be added to your total rental cost.

Please email us at coraldreamtci@gmail.com or call us at 1 (649) 342.2472. Our reservations team will assist you with dates, pricing, and the booking process.

Guests enjoy a range of complimentary services including a round-trip SUV airport transportation.

Cancellations & Changes

Our general cancellation policy is as follows:

  • Cancellations made 61 or more days prior to arrival will receive a refund of the deposit, less a cancellation fee (e.g., $350 USD) plus any bank/credit card charges.
  • Cancellations made 60 days or less prior to arrival, or for Christmas and New Year’s bookings, are non-refundable.
  • We strongly recommend purchasing comprehensive travel insurance to protect your investment.

Change requests are subject to availability and may incur additional charges or cancellation fees depending on the timing of the request and the original booking terms. Please contact us as soon as possible if you need to modify your reservation.

Absolutely! We highly recommend purchasing comprehensive travel insurance to cover unforeseen circumstances such as cancellations, medical emergencies, travel delays, and damage to personal belongings.

Your Villa Stay

Standard check-in time is 4:00 PM on your arrival day. Standard check-out time is 10:00 AM on your departure day.

Requests for early check-in or late check-out are subject to availability and may incur an additional fee. These must be approved in advance by Coral Dreams Property Management.

A refundable security deposit (amount varies per villa) is required to cover any incidental charges, damages, excessive cleaning, or unauthorized use of services. It is typically refunded within 7-14 business days after your departure, provided no deductions are necessary.

Daily housekeeping is typically included in your rental, as specified in your booking confirmation. Specific schedules will be provided upon arrival.

Yes, basic utilities such as electricity, water, Wi-Fi, and cable TV are generally included. Please be mindful of excessive usage (e.g., leaving doors/windows open with AC on) as this may incur additional charges.

Generally, pets are not permitted. If you require an exception for a service animal, please inquire with us directly, as it may be subject to specific regulations and approval.

All our villas are strictly non-smoking indoors. A significant cleaning fee will be charged if evidence of smoking inside is found.

The villas are for recreational, residential purposes only. Parties, events, or commercial activities are strictly prohibited unless explicitly approved in writing by Coral Dreams Property Management prior to booking.

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