Welcome to Coral Dreams Property Management. These Terms and Conditions (“Agreement”) govern your booking and stay at any villa managed by Coral Dreams Property Management in the Turks and Caicos Islands. By confirming your booking, making payment, or occupying the property, you agree to be bound by these terms. Please read them carefully.
1. Booking and Payment
- 1.1 Reservation Confirmation: A booking is confirmed upon receipt of a [e.g., 50%] non-refundable deposit of the total rental amount and acceptance of this Agreement. You will receive a booking confirmation outlining the details of your reservation.
- 1.2 Final Payment: The outstanding balance of the rental fee, along with any applicable taxes and security deposits, is due [e.g., 60 days] prior to your arrival date. For bookings made less than [e.g., 60 days] before arrival, the full amount is due upon confirmation.
- 1.3 Payment Methods: We accept payments via [e.g., major credit cards (Visa, MasterCard, American Express), bank transfer, etc.]. Please note that credit card payments may be subject to a processing fee.
- 1.4 Taxes and Fees: All rental rates are subject to the Turks and Caicos Government Accommodation Tax of [e.g., 12%] and a [e.g., 10%] service charge. These will be added to your total rental cost. Additional fees may apply for specific services requested.
2. Cancellation and Refunds
- 2.1 Cancellation by Guest:
- Cancellations made [e.g., 61 or more] days prior to the scheduled arrival date will receive a refund of the deposit amount, less a cancellation fee of [e.g., $350 USD] plus any bank and/or credit card charges incurred.
- Cancellations made [e.g., 60] days or less prior to the scheduled arrival date, or for Christmas and New Year’s bookings, are non-refundable.
- No refunds will be given for early departures or no-shows.
- 2.2 Cancellation by Coral Dreams Property Management: In the unlikely event that the booked villa becomes unavailable due to unforeseen circumstances (e.g., damage, sale of property), Coral Dreams Property Management reserves the right to cancel the booking. In such cases, we will offer you an alternative villa of comparable standard if available, or a full refund of all monies paid. We will not be liable for any further compensation.
- 2.3 Travel Insurance: We strongly recommend that all guests purchase comprehensive travel insurance to cover unforeseen circumstances, including but not limited to, cancellations, medical emergencies, travel delays, and damage to personal belongings.
3. Security Deposit and Damage Waiver
- 3.1 Security Deposit: A refundable security deposit of [e.g., one night’s stay, or a set amount like $2,000 USD] will be required. This deposit is held to cover any incidental charges, damages, excessive cleaning, or unauthorized use of services.
- 3.2 Credit Card Authorization: You will be required to provide a valid credit card authorization upon check-in to secure against any incidental charges or damages that exceed the security deposit amount.
- 3.3 Deductions and Refunds: The villa will be thoroughly inspected after your departure. Any damages, excessive cleaning required, or outstanding charges will be deducted from your security deposit. The remaining balance will be refunded within [e.g., 7-14 business days] of your departure, provided no deductions are necessary. You will be notified of any deductions with supporting documentation.
4. Villa Occupancy and Use
- 4.1 Maximum Occupancy: Each villa has a strict maximum occupancy limit, as stated on the individual villa listing and your booking confirmation. This limit includes all adults and children. Exceeding the maximum occupancy without prior written approval from Coral Dreams Property Management may result in additional fees, eviction without refund, or cancellation of your booking.
- 4.2 Permitted Use: The villa is for recreational, residential purposes only. Parties, events, or commercial activities are strictly prohibited unless explicitly approved in writing by Coral Dreams Property Management prior to booking. Any unauthorized events will result in immediate eviction without refund.
- 4.3 Respect for Property and Neighbors: Guests must use the property in a careful manner to prevent damage or loss and keep it in a clean and sanitary condition. Guests and their invitees must refrain from loud noise and activities that may disturb neighbors, especially between [e.g., 10:00 PM and 8:00 AM].
- 4.4 No Smoking: All villas are strictly non-smoking indoors. A cleaning fee of [e.g., $500 USD] will be charged if evidence of smoking inside the villa is found.
- 4.5 No Pets: Pets are generally not permitted unless explicitly agreed upon in writing by Coral Dreams Property Management and subject to additional fees and specific regulations.
5. Check-in and Check-out
- 5.1 Check-in Time: Standard check-in time is 4:00 PM on the day of arrival.
- 5.2 Check-out Time: Standard check-out time is 10:00 AM on the day of departure.
- 5.3 Early Check-in/Late Check-out: Requests for early check-in or late check-out are subject to availability and may incur an additional fee. These must be approved in advance by Coral Dreams Property Management. Unauthorized late check-outs may result in a charge equivalent to an additional night’s stay.
- 5.4 Arrival Greeting: Upon arrival, you will be greeted by a Coral Dreams representative who will provide keys, a welcome package, a villa orientation, and an overview of the island.
6. Amenities and Services
- 6.1 Villa Furnishings: Each villa is fully furnished and equipped with standard amenities as listed on its respective property page. While we strive to ensure all amenities are in working order, no refunds or rate adjustments will be made for unforeseen malfunctions of appliances, air conditioning, internet service, or other equipment. Repairs will be made as soon as reasonably possible after notification.
- 6.2 Housekeeping: Daily housekeeping is typically included in your rental, as specified in your booking confirmation. Specific schedules will be provided upon arrival.
- 6.3 Utilities: Basic utilities (electricity, water, Wi-Fi, cable TV) are generally included in the rental rate. Excessive use of air conditioning (e.g., leaving doors/windows open while AC is on) or other utilities may result in additional charges, deducted from your security deposit.
- 6.4 Concierge Services: Coral Dreams Property Management offers a full range of concierge services to enhance your stay. These services (e.g., private chef, excursions, transportation) are often an additional cost and should be arranged in advance through our team.
7. Guest Responsibilities and Indemnification
- 7.1 Property Care: Guests are responsible for taking reasonable care of the villa and its contents. Any damage caused by guests or their invitees will be charged at replacement or repair cost.
- 7.2 Personal Belongings: Coral Dreams Property Management is not responsible for any loss, theft, or damage to guests’ personal belongings, vehicles, or their contents during their stay. Guests are advised to secure their valuables.
- 7.3 Indemnification: Guests agree to indemnify and hold harmless Coral Dreams Property Management, the villa owner, and their agents and staff, from and against any liability, costs (including reasonable attorney’s fees), injury, death, or property damage arising out of or in connection with the guest’s use and occupancy of the property.
- 7.4 Compliance with Laws: Guests must comply with all local laws, ordinances, and regulations of the Turks and Caicos Islands.
8. Governing Law and Jurisdiction
- This Agreement shall be governed by and construed in accordance with the laws of the Turks and Caicos Islands. Any disputes arising from or in connection with this Agreement shall be subject to the sole and exclusive jurisdiction of the courts of the Turks and Caicos Islands.
9. Amendments
- Coral Dreams Property Management reserves the right to amend these Terms and Conditions at any time. The terms in effect at the time of your booking confirmation will apply to your reservation.
By proceeding with your booking, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
Last Updated: June 12, 2025
